Calling support was frustrating and slow in general
My experience with WFHI’s support was mostly marked by waiting and repeating myself. Whenever I called for help with the dialer or issues regarding database syncing, I found the hold times to be longer than expected. Moreover, it felt like I had to explain the same problem multiple times to different agents, which was quite tiresome. The telephonic support representatives were polite but seemed to lack the authority or knowledge to resolve problems promptly. On a positive note, once a solution was reached, it generally worked as intended. However, the process of getting there was cumbersome. The overall communication wasn’t exactly what I had hoped for, especially considering the importance of quick resolution when working remotely. If I were to sum it up to a friend, I’d say the support was a bit of a hassle, mainly due to repetitive explanations and waiting on hold.