call waiting frustration was the worst part
I tried reaching telephonic support several times to resolve an issue with the dialer, but every time I had to repeat what was wrong which was very frustrating. The waiting times felt endless and nobody seemed to communicate updates clearly, so I never knew if my concern was being handled or not. After multiple calls it felt like I was stuck in a loop rather than getting help. The onboarding was fine but the training didn't prepare me to troubleshoot these problems on my own, which made me depend even more on support. The software itself had potential but these delays and repetition killed my confidence in it. Automatic updates seemed to slow down my work without providing any explanation or option to postpone. Signing up and billing were straightforward, but that couldn’t save the experience given how support failed to deliver timely solutions. Honestly, if telephonic support improved this could be better, but as it stands, I found it very disappointing and time-consuming to get any real help.