By the end, I was confident but not without reservations

By the end, I was confident but not without reservations

Honestly, after completing the training and onboarding, I felt pretty confident using the WFHI software, which is what matters most. The sessions were detailed enough for me to handle the dialer, database, and calling tools with less hesitation. However, some parts of the onboarding dragged on unnecessarily, making it tedious to stay alert at times. Still, the automatic updates worked seamlessly and the telephonic support was effective whenever I reached out. So good training and helpful support definitely balanced out the minor dullness of the process, leaving me prepared but a little weary from the effort involved.