busy process with some repeats but mostly straightforward
The sales and pre-purchase process was generally straightforward but did involve some waiting and repetition. Initially, I had to revisit a few explanations because some information was given multiple times in different ways. This made the process a bit longer than I expected. However, the clarity of what was offered improved with each interaction, and it became easier to understand the software’s features and the subscription details. The sign-up to invoicing process flowed logically with no major issues, and I didn’t find technical obstacles. Although the waiting between responses was sometimes inconvenient, I appreciate that the support team tried to make the details clear. The calling tools and database features were demonstrated well enough to decide on a purchase, despite the delays. Overall, I'd describe it as a workmanlike experience I would mention if a friend asked – nothing flashy, with some inefficiencies but ultimately effective.