both helpful and frustrating experience with onboarding
I signed up excited to start the training and get everything running, but honestly the response from the team was all over the place. Initially, it seemed like there would be someone ready to help anytime I had questions, but that quickly faded. Some times I waited hours or even a full day to get a reply. On the bright side, when they did respond, their answers were pretty clear and sometimes even proactive with helpful tips. The training modules themselves looked well structured, but without timely support, it felt like I was stuck figuring things out alone more often than not. The onboarding process promised easy setup but ran into delays because my emails went unanswered too long. The dialer and calling features seemed promising in theory, but without a smooth onboarding, I couldn’t utilize them effectively. The automatic updates were confusing too, as I wasn’t always notified what changed or how it affected my work. Overall it felt half done, with potential but undermined by slow communication. I wanted this to work well for me but struggled to get consistent help, which made the whole experience pretty frustrating.