Both good intentions and frustrating confusion in billing
To start with, I cannot say the billing and payments system gave me any confidence by the end of the process. While there were some attempts to make invoicing clear and automatic updates seemed to keep the account current, the whole experience was marred by unclear instructions and confusing steps in the payment procedure. I tried to follow the onboarding process carefully, but several times payments appeared pending or unconfirmed without any straightforward way to verify or fix issues. Telephonic support was available but did not seem to resolve my concerns effectively. I ended up repeatedly waiting on calls and repeating my issues, which only added to my frustration. Additionally, the invoicing details were sometimes inconsistent with the dashboard summaries, making me question whether I had missed a payment or not. I appreciate that the software aimed to make things easier, but sadly, the overall impression was one of uncertainty and lack of confidence in the billing and payment process throughout my initial use period. The sign-up itself went smoothly, but handling what followed left me doubtful about reliability and clarity.