Both clear and confusing at times, a mixed bag really
I started using the support line to understand some of the features, especially around setting up the database and dialer. The explanations were pretty clear when it came to the software basics, which was helpful and made going through the tutorial less of a pain. But, I did find some of the terminology a bit off-putting — sometimes it felt like they were using jargon that wasn't really explained well. Like, I got stuck on a few steps during onboarding because the labels didn’t quite match what was shown in the training videos. However, when I did call for telephonic support, the priority assistance helped me get quick answers, so that was a definite plus. The invoicing and payment process was straightforward as well, no unnecessary delays or confusing steps there. On the flip side, some of the automatic updates seemed to change things unexpectedly, which was a bit frustrating since I had to relearn parts of the workflow. Overall, the whole experience was a bit of a rollercoaster, with helpful parts mixed with moments of confusion. I'll keep using it but would definitely appreciate clearer communication.