Bohot weak support laga, bilkul disappoint karne wala experience
Main apne support experience ko highlight karna chahti hoon kyunki mujhe lagta hai ki users ke liye iskaafi zaruri hai. Jab maine help maangi, to response time bohot slow tha aur kabhi kabhi toh mera query poora clarify bhi nahi hua. Bahut baar mera call drop ho gaya aur support staff se baat karne mein waqt zyada laga. Yeh lag raha tha ki koi urgency nahi hai, aur mujhe repeat karna pad raha tha ki mera issue kya hai, jo frustrating tha. Main samajhti hoon ki automated responses honge par human intervention ki bhi zarurat thi, especially jab problem complicated ho. Invoicing ya payment related queries mein bhi clarity nahi mili, aur confirmation lene mein der hoti thi. Mujhe lagta tha ki jo training sessions diye gaye they, unke baad support better hona chahiye tha, par yeh expectation pura nahi hua. Ultimately yeh poora process mujhe disappointing laga kyunki main asaani se kaam karna chahti thi aur samay bachana chahti thi, lekin yahan communication issues ne usme rukawat daali.