Bohot disappointment aur frustration thi roz roz ki baat-cheet mein
Maine socha tha ki support process acha hoga jab main ne WFHI software kharida. Par roz roz jab mainsupport ko call karti, lagta tha jaise koi samajhta hi nahi meri baat. Dialer system bhi aksar hang kar jata, uske baad dobara support tak pahunchna mushkil hota tha. Onboarding ke dauran toh kuch samajh me aaya nahi, aur support wala banda sirf standard answers diya karta tha. Ek haptay se zyada chalti rahi ye problem, toh frustration badhne lagi thi. Software updates se koi fayda nahi hua; har baar pata chala ki naye bugs aa gaye hain ya kuch features kharaab ho gaye hain. Database ka interface bhi confused karta raha mujhko, samajhna mushkil tha ki kaise organize karu. Invoicing aur payment toh alag hi jungle thi; kabhi invoice nahi aata, kabhi delay hota. Lagta tha ye system meri problems ko complicate kar raha hai instead of help karne. Main aisi technical cheezon mei itni invested thi ki mujhe ho sakta hai kuch samay chahiye tha, lekin communication agar aisi weak ho jaye toh use karna mushkil hota hai. Abhi bhi yaad karu toh lagta hai is experience ke baad kabhi wapas nahi jaungi WFHI ke software par.