Bohot disappoint hua, support bhi itna help nahi kiya
Main yeh kehna chahunga ki training aur onboarding mera experience bahut hi frustrating raha. Jab maine sign-up kiya, toh mujhe laga ki support team jaldi response degi aur meri saari queries clear hogi, par aisa bilkul nahi hua. Jab maine training schedule ke baare mein pucha, toh unhone der se reply kiya aur kabhi kabhi toh bilkul ignore kar diya. Jo onboarding materials diye gaye the, unmein clarity nahi thi, aur main baar baar repeat karte karte thak gaya. Dialer aur database features ke baare mein bhi main help lena chahta tha, lekin support team se baat karne mein time zyada lagta tha aur jab baat hui bhi, toh bohot generic jawab mile jo mere problem solve nahi kar paye. Mujhe lagta hai ki agar unhone thoda jaldi aur dostana support provide kiya hota, toh main shayad is software ko use karne mein successful hota. Abhi ke liye mujhe lagta hai ki ye product mere liye sahi nahi hai kyunki itni poor onboarding se mai confident nahi feel karta.