Bohot delays aur baar-baar calls karwani padi
Maine jab WFHI ke liye sign-up kiya, toh jo poora sales aur pre-purchase process tha, usmein kaafi baar baar call karni padi aur bohot wait karni padi. Pehle toh payment process samajhna mushkil tha, invoice milne mein kya lagta hai samajh nahi aaya. Har step par mera patience test hua kyunki baar baar agent se baat karni padti thi, aur kabhi kabhi lagta tha ki woh baatein repeat karwa rahe hain jinhe maine pehle hi clear kar diya tha. Training ke baare mein poochne par bhi generic answers milte rahe aur koi direct solution nahi diya gaya. Software ka onboarding flow bhi itna smooth nahi tha jitna expectation thi. Mujhe lagta hai sales process mein better coordination ki zarurat thi taaki customer ko zyada samjhaya ja sake bina unnecessary waits ke. Overall, yeh process mere liye disappointing raha.