Bohot ajeeb laga support se itna disappointment
Main software use karte waqt support team se expect kar rahi thi ki wo jaldi aur dhyan se meri madad karenge, par unfortunately mera experience kuch alag hi tha. Jab maine ek issue report kiya, toh wo repeatedly bol rahe the ki sab sahi hai, jabki mera dialer baar baar function nahi kar raha tha. Kabhi-kabhi mujhe lagta tha ki wo meri baat samajh nahi pa rahe hain ya phir mere concerns ko lightly le rahe hain. Yeh surprises tha ki main kisi se samajhdaari wali baat expect kar rahi thi, par lagta hai communication snap ho gayi thi. Lekin database feature mein shuruat toh theek thi, automatic updates bhi chal rahe the, par support ke bina use karna frustrating hota tha. Main confident nahi thi ki mera koi constructive solution milega support se, jis wajah se mera overall experience negative ho gaya. Pata nahi main future mein software ko phir se use karungi ya nahi, kyunki yeh communication gap aur support delay main definitely improve karna zaroori samajhti hoon.