Bit surprised by support response during onboarding
The onboarding experience had its mix of pros and cons, and I must say I was a bit surprised by how the support responsiveness varied. At first, when I started the training sessions, I found the platform straightforward enough to set up and use. The video guides were clear, and the interface was intuitive. However, when I ran into technical questions about the calling tools and database integration, the response from support was slower than I expected. While they eventually got back to me and gave helpful advice, the delay made me wonder if I could rely on quick assistance when really needed. I appreciate the software’s potential, and the training materials are fine, but the inconsistency in human support response caught me off guard. This balance left me unsure about how smoothly ongoing assistance would go as I advanced further into using the system.