Bit disappointed after expecting a smoother onboarding
Honestly, I was kind of expecting the training and onboarding to be more streamlined than what I got. It felt like I was poking around a lot, trying to figure out what part of the training applied exactly to my setup. The instructions weren’t as clear as I thought they'd be, and sometimes I felt lost in the process. I was hoping for more examples or clearer guidance on using the calling tools and the database features. Although the telephonic support was okay at handling some questions, sometimes the answers felt a bit generic and didn’t quite solve the issue. The sign-up and payment process went okay, I guess – that part was smooth enough. But going back, I expected the whole onboarding to help me avoid so much trial and error. I’m still trying to get the hang of the software after the initial training, which makes me think it didn’t quite match my expectations.