Bit different than I thought it would be
I honestly expected the whole setup to be more seamless and intuitive when I first signed up. The sales process had me believe it was going to be straightforward, but the calling tools sometimes lagged and didn’t always sync well with the database. That was a bit unexpected because it seemed from the start like the software could handle complex workflows easily. Also, the onboarding process took longer than I anticipated, and some parts of the training were either too fast or lacking in clarity, which made me feel like I wasn’t fully prepared to use the software confidently from day one. On the bright side, the automatic updates did introduce some helpful new features without needing me to do much, so I appreciated that. The payment and invoicing were as expected, nothing surprising there. What really threw me off was how much manual intervention the dialer required compared to what I thought would be almost fully automated. It’s a workable system, but definitely a bit different than the expectation I had going in.