Billing worked well but the waiting was a bit much
The whole billing and payment process did its job effectively with clear invoices that I could understand easily. Signing up and the invoicing steps were straightforward, without too much confusion or unnecessary repetition. I appreciated how the system automatically sent follow-ups when a payment was due, which helped me keep track without extra manual effort on my part. However, one part that stood out negatively was the amount of waiting time involved before receiving support on a couple of billing inquiries I had. The telephonic support is generally helpful and responsive, but during busy periods it took longer than I expected to get connected with someone who could resolve my questions. Still, they did eventually handle my concerns adequately. Overall, the process was practical and met my needs with only slight delays in response that could be improved. I wouldn’t say it’s perfect, but it certainly does what it needs to do with a reasonable level of efficiency.