Billing worked well, but hours mismatch was frustrating
I want to keep this short because it feels like I’ve explained billing issues before, but the main thing I noted was how payments were set up for fixed hours that didn’t really sync with my working schedule. The billing cycles and invoice generation were clean and generally error-free, which I appreciate. However, the hours used to calculate payments seemed rigid and didn’t reflect my actual work times well, which created a dissonance. Sometimes I’d work less or more, but the system didn’t accommodate that variability, leading to confusion on my end when reconciling. I did reach out to support to clarify this aspect and they were polite, but ultimately the way billing was structured didn’t offer much flexibility to fit around personal schedules. On one hand, the clarity and timing of invoices were helpful so I never felt lost about charges. On the other, the fixed-hour concept felt a bit disconnected from reality, which made budgeting and planning tricky. While everything was functional from the software and payment side, I suppose the real issue was the mismatch between the offered billing model and how I personally work. So I’d say the standout is the precise invoicing, but I wish the hours part was better tailored or adjustable.