Billing worked smoothly, timing alignment was a bit off
I found that the payment process was generally clear and the invoices were generated in a timely manner, which I appreciated. However, the way the billing hours were structured did not entirely match the hours I actually work, which caused some confusion. While the software’s database feature was easy to use and the calling tool functioned well during the regular hours I provided, there were discrepancies in how the total billed hours aligned with my working schedule. I reached out to support for clarification which was somewhat helpful, but the telephone communication could have been more proactive in explaining the billing period details upfront. The automatic updates to the system did not affect this issue directly, but a more detailed onboarding walkthrough about billing expectations would have settled things better. On the whole, I am neither completely satisfied nor dissatisfied; the software is good but the billing hours alignment needs improvement to better fit varied working schedules.