billing was the worst part by far
So the billing system honestly was a nightmare day after day. It didn’t just trip up on the first payment — it kept messing up with invoices every week. Sometimes the payments were deducted twice, or sometimes the invoice didn’t show up properly in the dashboard. I rarely got clear info on what was going on, and trying to get this fixed felt like talking to a wall. The automated emails kept coming with no detailed breakdowns, which made it impossible to check what I should actually have paid. On the other hand, the sign-up was okay initially, but after that the daily confusion around the money stuff was stressful. The software features themselves seemed fine when I could test them, but the billing just drained all the goodwill. I even thought about quitting because the payments seemed more complicated than the workflow tools. The support line did answer, but their explanations never helped enough. Honestly, if the billing had worked smoothly, the rest might have got a better chance in my opinion.