Billing was okay but finding invoice details was challenging
I'm trying to recall my whole experience with the billing and payment parts of the WFHI software and honestly, it was a bit of a mixed bag. Signing up was relatively easy, and I appreciated the clarity over the payment cycles and invoices. Yet when I wanted to pull up specific invoices or details related to my billing history, it took a bit more effort than I expected. The interface didn't immediately guide me to where exactly those records were stored, so I spent time clicking around and reading documentation. I suppose a more prominent 'Billing history' section in the software could be helpful for users like me who want quick access. On the positive side, automatic updates didn't affect billing info so there were no surprises there. The payment processing itself went smoothly with no hidden steps or unexpected delays. Support seemed reachable by phone too, although I didn't need to call them for billing questions. Overall, the part that stood out was the difficulty in navigating the system for invoice details, which might improve with a better folder or menu design in the dashboard. Otherwise, payments and sign-up were hassle-free, but if I had to rate the billing information access alone, it would be short of perfect due to this one drawback.