Billing was not what I expected at all
When I first signed up, I thought the billing and payment side would be straightforward, something I could set and forget. But it turned out to be quite different. I was surprised by how many steps were needed just to understand what was going to be charged and when. The invoices I received didn't match the estimates I had in mind, and honestly, the whole process felt confusing. I kept checking back and forth, trying to make sense of what I actually owed. Even the payment confirmation page had information that didn't line up with the emails I was sent. It felt like I needed a separate guide to handle the billing alone, which was definitely not what I expected from a software service. I also noticed delays in getting updates on payment status. The support line was only somewhat helpful—sometimes I got quick answers, but often I was left waiting. This made me circle back to wondering whether I had understood their pricing correctly from the start. I think clearer upfront communication during sign-up about invoicing would have saved a lot of time and concern. The whole experience with billing was frustrating enough that I don’t think I would recommend this part of their service based on what I went through. It’s simply not what I thought I was signing up for, and the gap between expectation and reality was surprising.