Billing was mostly confusing, but invoice delivery was timely
Overall, I found the billing and payments process quite confusing. From the beginning, it felt like I had to figure out most of the details by myself without clear guidance. The invoicing came through on time, which was the only positive aspect I encountered. However, the payment methods weren't straightforward, and the instructions in the dashboard were minimal, leading to wasted time trying to understand what exactly was required. I wish there had been a more intuitive flow or at least a FAQ about payments. Even after reaching out, the responses didn’t clarify the nuances clearly. The sign-up process was okay, but the billing part left me frustrated as I kept double-checking to avoid errors. At least, I can admit that the invoices themselves were detailed and arrived promptly. In summary, the invoicing worked well, but the overall billing experience required too much self-navigation on my part.