Billing was mostly clear but still had to figure out a bit myself
The billing and payment process was fairly straightforward, yet I found that I had to clarify a few points on my own which could have been better explained. The invoices were detailed and arrived as expected, which helped keep things on track. However, when it came to understanding the timing and methods of payment, it took a few attempts to get comfortable with the exact process. The sign-up forms were clear for the most part but some of the terminology felt a bit technical, requiring me to research or ask support. Support was helpful when I called, but I wish there had been more upfront guidance. Navigating the database and dialer billing settings took some trial and error, which added to the feeling of figuring things out independently. Overall, I wouldn’t say it was overly complicated, but definitely more effort on my part than I would have liked. I’d sum it up to a friend as workable, but expect some learning curve on the payment bits. Hopefully future updates simplify this part given how much the rest of the software is pretty user-friendly.