Billing was more complicated than expected
I initially thought the billing and payment processes would be quite straightforward, but it turned out to be more complex than I assumed. The basic idea of monthly invoices seemed simple enough, and the sign-up itself went smoothly. However, I found that some of the charges listed in the invoice were not entirely clear, making me double-check the details multiple times. The telephonic support was helpful in answering my questions, but it sometimes took a while to get a hold of someone who could explain things properly. I do appreciate that the payment portal was secure and easy to navigate, and the automatic updates during my usage were seamless, which was a plus. Still, I would tell a friend that while the process can be managed without too much trouble, it requires careful attention and patience to understand all the billing details. Overall, it was not what I expected based on the initial explanations, so anyone considering this should be prepared for some complexity in that area.