Billing was harder than anywhere before
I found their billing and payment process really frustrating compared to what I used earlier. In the previous software, everything was straightforward with clear instructions and easy invoice access. But here, I had to constantly ask support about why my invoice didn’t match what I expected. The sign-up process seemed okay at first, but then the invoicing confused me with unclear charges and no detailed breakdown. It felt like I was wasting time just trying to understand the monthly fees. The telephonic support did not resolve much; they seemed slow and not very informed about billing queries. I expected automatic updates to clarify things, but they made it more complicated by adding features that weren’t explained well in training. Overall, it was a lot of extra hassle for billing compared to other platforms I tried, and I am quite disappointed with how it turned out for me.