Billing was easy but more guidance would’ve helped
When it came to billing and payments, I mostly figured things out on my own without much prodding from anyone, which felt fine at first but then a little lonely. The invoices are generated promptly and the payment system works without a hitch, but I did find myself wishing there was a clearer guide or tutorial on how payments cycle, renewal terms, and what the invoice details exactly mean. It’s not hard once you get used to it, but at the start, it was like reading a new language without a dictionary. I made several calls to support, but the answers I got were sometimes general and didn’t fully address my billing questions, which left me searching for answers elsewhere. Still, I have to admit the basic functions were well implemented. So overall, the process is fine, just lacking that extra hand-holding that would have made me feel more confident about the whole payment side of things.