Billing transparency was decent but overall frustrating
I was quite disappointed with how much I had to figure out about the billing and payments process on my own. The software presented some parts clearly, like the invoice generation, which worked smoothly. However, the payment setup was confusing and not well explained in the onboarding training. I had to spend additional time contacting support to understand different billing cycles and how charges are applied. This lack of clarity caused frustration during my initial use, making me question the overall user-friendliness of the platform. Still, I appreciate that at least the invoice format was straightforward, which helped me keep records organized. Despite this small positive, the self-service approach without enough guidance left me feeling I was navigating billing details mostly by myself, which is not what I expected from a paid product.