Billing Took Way Too Long to Sort Out
I spent almost an hour just trying to get the billing sorted, which was incredibly frustrating. Initially, I attempted to sign up and make a payment, but the system kept refreshing and didn't confirm the details. Then I had to contact support, which meant waiting on hold for a long time before someone answered the phone. When I finally got to speak with an agent, I had to explain the problem multiple times because it felt like the issues weren't being noted properly. After that, the invoicing process seemed repetitive, requiring me to verify the same details again even though it should have been automatic. All of this wasted time made me question if this was the right choice for managing payments and invoicing. It's clear that the billing and payment flow needs serious improvement to avoid these unnecessary back-and-forths and long delays.