Billing took way too long to clear — much longer than expected
I expected a quick and seamless billing and payment process based on the initial information provided. However, I found myself waiting far longer than was reasonable to get invoices sorted and payments confirmed. The sign-up flow was okay, but every step after that dragged on, with multiple follow-ups needed. It was frustrating to have to repeatedly check on the status and explain my payment details again and again. Compared to other software services I’ve used, this was a slow and tedious experience. Automatic updates and software features were fine but the payment delays overshadowed those positives. I would have appreciated shorter response times and more efficient billing procedures to match the speed of the rest of the system. Waiting this long affected my ability to fully engage with the tool when I wanted to use it. I hope the process is improved because it definitely felt longer than necessary.