1 out of 51 of 5Verified purchaseBilling and payments
Billing time mismatch created headache
The only thing that went well was that my payment actually went through and the invoice arrived promptly, which was at least straightforward. But the billing system really struggled to align with the exact hours I worked, which caused me quite a problem. One specific moment was when I reviewed my hours against the bill and found large chunks of time unaccounted for, or fees that didn't reflect my actual use. That mismatch made me frustrated because keeping track of my working hours is crucial. Beyond that, the lack of clear adjustments or explanations left me guessing. This all became stressful enough that I seriously questioned continuing with the service without better billing accuracy.