Billing terms confused me, payment labels didn’t make sense
I found the wording around billing and payments quite confusing. Initially, the sign-up process asked for details that seemed straightforward, but when I moved to the payment section, the labels used to describe the amounts and fees didn’t appear clear. For example, some charges were called 'service credits' and others 'usage fees' but the distinctions weren’t explained well, so I was unsure what exactly I was paying for. After submitting my payment, the invoice I received included terms that didn’t match those on screen, which added to my confusion. I tried using the customer support helpline to clarify these points, but the explanations were still not very coherent, and I ended up relying on trial and error to understand the billing cycle. This made me hesitant to continue the subscription beyond the initial term. The software itself was working fine during the trial period, but the unclear labels and billing terms impacted my trust in the payment process. I would advise better clarity in billing terminology and invoice descriptions so that users can feel confident about what they are committing to before completing payment.