Billing team easy to reach but process took some time
The billing and payments process was handled reasonably well, although it wasn't exactly fast. I found the people responsible for payments to be responsive when I contacted them, and they answered my queries without unnecessary delays. Despite that, it took quite some back-and-forth to ensure all the invoice details were correct, and the payment portal navigation could have been simpler. I had to double-check some steps on my own, which added to the effort required. The invoicing itself was clear and professional, but confirming the amounts and due dates took longer than I expected. Support was available through telephone, which helped me get answers relatively quickly compared to other channels. Overall, the effort needed was on the higher side, but I appreciated that the team was reachable and provided consistent information. I think a more streamlined system would reduce these frictions in the future.