Billing system thoda confusing hai
Aapka billing aur payment system din bhar kaafi ajeeb chal raha tha mere saath. Pehle din toh thik laga, sign-up ke baad invoice mila, par baaki din jab payment status check kar raha tha, toh kai baar error aa gaya. Automatic updates ne kabhi kabhi invoice details bhi badal di jo mujhe samajh nahi aayi. Telephonic support mein poocha toh respond theek tha, par zyada madad nahi mili. Database facility se bills track karna kabhi kabhi mushkil hua kyunki filters sahi se kaam nahi kar rahe the. Dialer se payment reminders bhejna bhi ek dum se inconsistent lag raha tha, kabhi kaam karta toh kabhi nahi. Onboarding process bhi thoda ejazat chahiye tha, kyunki payment setup samajhne mein zyada time lag gaya. Mujhe lagta hai ki aapko apne invoicing aur payment ke tools par dhyan dena hoga, tabhi ye daily use mein accha chalega. Agar ye sab smooth hota toh main shayad aapko ek behtar rating deta.