Billing system suits those who like digging, not the faint-hearted
Trying to find clear information about billing and payments was harder than expected. On the one hand, the system itself does allow access to invoices and payment history if you know where to look. Automatic updates to billed amounts can be seen, which is helpful. However, the layout of the dashboard where these details are placed is confusing and not intuitive for a new user. It took me quite some time to figure out which tabs and menus led to the payment summary and detailed invoices. The sign-up process only briefly mentioned where to check billing, so I wasn’t prepared for the navigation challenges. Telephonic support is available, but I found the wait times quite long, and the responses sometimes repetitive, which added to my frustration. For someone comfortable with software and patient enough to explore, the billing features could suit their needs, but for anyone wanting quick and straightforward access it's not ideal. Overall, I wouldn’t recommend this to users who expect a very simple financial overview or easy-to-find payment information. It might work better for those willing to invest time in learning the flow and making multiple calls to support for clarifications. The experience didn’t feel smooth for me, especially with the added stress of unsure payments and invoice confirmations.