Billing system needs more clarity compared to what I used before
My experience with the billing and payment process at WFHI was disappointing compared to other platforms I have used earlier. The invoicing lacked some important detailed breakdowns which I was used to seeing and helped me understand what I was paying for exactly. Also, the payment options were not as flexible, making it more difficult to manage transactions as I would have liked. I was expecting a smoother experience, especially considering that the onboarding and training seemed smoothly handled. The lack of standard payment reminders and clear billing cycles also made my management harder than before. Although the software and support were decent in other areas, the billing portion definitely missed important aspects that I found better elsewhere. This is something WFHI should consider improving to meet reasonable expectations.