Billing system failed me repeatedly, invoicing stood out badly
I have to say upfront, the billing and payments system was very frustrating day-to-day. Despite initial setup supposedly being smooth, recurring invoices did not generate properly several times, causing confusion with my records. Each time I tried to check or correct something, the interface was slow and unresponsive, which really slowed me down. Even the automatic updates didn’t help; sometimes they changed minor elements and I had to relearn parts of the portal just to keep track of my payments. The one part that stood out was the poor telephonic support related to billing: repeated calls either took too long to connect or did not solve the issue satisfactorily. This caused me unnecessary delay and stress. Overall, it just didn’t work consistently for me and that’s why I am giving it a low rating. I hope these issues are addressed soon because otherwise the rest of the software seems useful.