Billing support responsiveness clicked late
Initially, I found the responsiveness of the billing support quite lacking, which affected my confidence in managing payments through WFHI. There were delays in receiving invoice confirmations and occasional mismatches in the billed amounts, which I had to clarify via email and phone calls. However, after persistent follow-ups, the support team eventually became more prompt and helpful. This change in attitude clicked after I escalated my queries, showing they can be responsive when pushed, but the process to get there was frustrating. I will say the invoicing system itself worked fine technically once properly set up. My main reservation remains the need to chase responses to ensure accuracy and clarity, which ideally should have been smoother throughout without requiring extra effort on my side.