Billing steps were okay, but could be much clearer
The payment and invoicing experience started off reasonably well, and I liked that I received a proper invoice after signing up. However, the sequence of steps felt a bit jumbled at times. For example, I had to wait a while before confirming my payment details, which was not very intuitive. The process did allow me to review my billing info, but it wasn’t presented in a very clear order or format, which made it confusing. The invoicing itself was accurate and detailed, which I appreciate, but the steps around setting it up felt less thoughtfully arranged than they could have been. I did manage to get through it without major trouble, and the staff on the phone were polite, if not particularly proactive about explaining the flow. I would say the best part was that the invoicing and payment functionality worked reliably once I understood it. On the downside, the ordering and communication around the billing steps left me wishing it had been a bit warmer and more straightforward to reduce that initial confusion.