billing steps were mostly straightforward, but a little odd sometimes
When I first started with the billing and payments process, it seemed fairly logical. You go in, choose your plan, put your details, and then proceed to payment. But at a few points I wasn't quite sure if I was supposed to confirm before payment or after. The invoicing seemed to come automatically, which was good, though I had to double-check it was matching up with what I thought I'd signed up for. I wasn’t totally clear on how their priority assistance reflected on the billing, maybe I missed a step there. The payment process was secure and I liked that. I imagine if I weren’t somewhat familiar with such platforms, I might have found the layout a bit confusing. So to sum up for a friend, I'd say it mostly works in a sensible order, though a small guide or clarification might help for first timers because I had to pause and think a couple of times.