2 out of 52 of 5Verified purchaseBilling and payments
Billing steps needed a clearer sequence
The billing and payment process seemed to lack a logical flow, which made things confusing at times. The availability of invoices was alright, and I appreciate that they sent them regularly, but the timing felt off. I was expecting clear prompts guiding through the payment steps, but instead, the payment options and sign-up details appeared jumbled together without explicit instructions. This caused me to double-check each stage multiple times. I did find the telephonic support somewhat helpful when I called to clarify, though it would have been better if the overall process had been more intuitive from the start. I think the sequence could be more user-friendly and better explained.