Billing steps felt jumbled, honestly not smooth
So, I’d say the billing process with WFHI was a bit all over the place — definitely not a straightforward journey. There was this moment when I was trying to update my payment details, and the system seemed to jump ahead to generating an invoice before fully confirming what I entered. That caught me off guard, and I had to backtrack quite a bit, which wasn’t intuitive. After that, the support line helped out but since the sequence wasn't clear, it felt like putting out fires rather than a slick, logical flow. I’m still not sure if the order of steps was designed on purpose or if it's just a misalignment in their software logic. Everything else around signing up and initial setup seemed fine, but the payment part definitely lacked coherence. To sum it up for a friend: it’s like trying to assemble furniture with pieces out of order — you might get there eventually, but it’s frustrating and makes you question the design. I hope they rejig this sequence soon because it could really use that improvement.