Billing steps confused me; probably won’t go through it again
I found the billing and payments process with WFHI to be quite frustrating. The steps weren’t in an order that made sense to me. At first, I expected to set up a payment method before getting access to any software features, but it turned out I had to sign up and complete onboarding first. This felt odd because I wasn't sure when I'd actually be charged or what the final invoice would look like. When I finally saw the invoice, it arrived later than I expected, and though it was clear enough, having it sooner would’ve helped me reconcile things better. One small reservation I have is that the invoicing platform felt a bit clunky, especially on mobile. I had trouble understanding some of the labels, which slowed me down. The telephonic support team tried to explain, but it seemed like they were following a script rather than addressing my confusion directly. Because of all this, I’m not certain I would go through the whole payment process again with the same ease. The software itself promised a lot, but this part really dampened my experience. I appreciate that they offer support options if I need help next time, but I wish the steps and communication around billing were more user-friendly and predictable. That said, if you’re comfortable with some complexity and expect a learning curve during sign-up and payment, it might be workable. For me personally, it just felt like a hassle.