Billing steps are confusing and out of order
Honestly, the billing and payments process with WFHI just didn’t feel right. The steps promised a smooth flow but ended up all over the place. I started off expecting to easily navigate from invoice to payment confirmation but the order in which information was requested made it confusing. I had to jump back and forth between pages to verify certain details. Sometimes the labels on the payment section didn’t match what the invoices showed, and I found myself unsure if the invoice was even final or still a draft. The invoicing emails came before I completed the setup, which was odd. This disjointed flow wasted time and forced me to double-check things repeatedly. I get that billing can be complex, but having a clear, linear order to these steps is crucial and that just wasn’t the case here. So, to put it plainly, the billing process was disappointing and I didn’t find it sensible at all. I hope they review this and simplify it; as it is, it caused more hassle than help just trying to pay and keep track. I expected smoother, not this back and forth confusion.