Billing step sequence was quite confusing
I was expecting a straightforward billing and payment process with WFHI, something clear from the start to the end. Usually, when I pay for software, I want the invoice first, then make payment, and finally get access confirmed. But here, the steps felt all mixed up. I received some emails in an order that felt backward, and at times the invoice arrived after I had already paid. It was hard to keep track of what was expected at which point. The sign-up and payment processes were done through their portal, but the sequence of confirmation messages didn't quite line up with my expectations about how it should go. One thing I will give them credit for is the payment gateway was secure and worked well technically, but the overall flow could be smoother and follow a clearer logic. Until these steps are better aligned, the experience feels unnecessarily complicated for me.