Billing started surprisingly quick, but setup took its own time
The payment process was faster than I expected, which was great because I didn’t want to wait to get started. Once I paid, getting the invoices was straightforward and hassle-free. However, what surprised me was how long it took to really get going beyond billing — like setting up the software access and training took more time than I thought it would. The signup was fine but moving through the training was slower than anticipated. Telephonic support was there, but didn’t always give the quick fixes I hoped for during the initial phase. Day to day behaviour of the software was okay once up and running, but that initial onboarding gap stuck out in my mind. So overall, the billing surprised me on the quick side but the overall process needed more time to settle.