Billing setup was clear, but recurring charges are a hassle
The billing and payment process with WFHI did not work well for me overall, despite one aspect working fine. Setting up the initial payment and receiving the first invoice was very straightforward and clear, which I appreciated. However, the ongoing charges and invoicing for renewals have been quite complicated to track and manage. I found that many elements of the setup were one-off, but the recurring payments require constant attention and verification. Unfortunately, the automated billing reminders and updates did not function as smoothly as I had hoped, causing confusion about due dates and amounts. Support was slow to respond to my queries about invoice details and payment confirmations, which added to the frustration. Given these problems, the whole billing setup feels unreliable for ongoing use even though the initial steps went fine. For me, the payment and invoicing system needs a lot more consistency and transparency to handle the day-to-day demands properly and reduce the hassle of manual reconciliation.