Billing setup totally disappointing
I found the whole billing and payment setup completely frustrating from the start. It was unclear to me how much of the charges were one-off and how much were ongoing, and every time I tried to clarify this, the explanations were confusing and contradictory. The payment schedules didn't match what was initially shown on the dashboard during sign-up, making it feel like I was constantly trying to guess what would be due next. There was no straightforward breakdown of the invoices, which left me hesitant to proceed with payments. I tried reaching out to support multiple times, but the responses were slow or unhelpful, often repeating the same unclear information. The process felt like a maze with no exit, and honestly, I expected better clarity upfront given it's a paid software service. All this made me question whether investing time and money here was worth it. The training and onboarding did nothing to clear up billing doubts either, making the entire experience even more weary. I've explained my issues several times already but still feel stuck with ongoing charges that I can't make sense of or plan for properly.