Billing setup time was longer than expected
The initial billing setup for WFHI’s software took longer than I anticipated. Most of the time was spent on understanding the payment options and navigating through the invoicing interface. I found that some parts of the setup were one-off, like entering the billing details and verifying payment methods, which was straightforward enough. However, ongoing management, such as tracking invoices, required more time initially to get used to the way their system works. Updates didn’t significantly change billing procedures, which made ongoing use relatively stable. Overall, I didn’t feel rushed, which was good, but the whole setup phase stretched longer because of trying to figure out where to find what. Telephonic support was accessible and reasonably helpful in clarifying some details about recurring payments. Sign-up was smooth and payments processed fine after I had everything configured. So while not frustrating, the billing and payment setup was definitely a time investment for me and I think users should be ready for that.