Billing setup had some surprises but it works
When I started using the service, I didn’t realize just how much of the billing was one-off versus ongoing. The sign-up required paying for the initial training and setup, which I wasn’t fully prepared for. That part came before any of the monthly fees started, so it felt like a separate transaction. After that, recurring payments kicked in automatically each cycle, which was straightforward. What surprised me was the way invoices were sent – I initially expected them only for monthly charges but they also generated receipts for the training and software onboarding costs. Support called to explain this, which helped greatly. The payment process was simple enough, and automatic updates to billing details didn’t interrupt anything. It took some time to piece this together, but once I did, I felt the split between one-off and recurring made sense. I just wish that had been more clearly explained upfront.