billing schedule did not match my actual work hours
The billing and payment processes were straightforward but didn't quite align well with the actual hours I work. Invoices were generated on a fixed schedule regardless of whether my active hours had changed, causing a mismatch between usage and billing. While the payment gateway worked without technical issues, the inflexibility of billing times meant I was sometimes paying for more hours than I used or less when I worked more. The automatic updates to the billing system did not address this scheduling concern. Support was responsive to my queries but could not offer solutions to this fundamental timing issue. Overall, the billing structure failed to cater accurately to my working patterns and would require adjustment for better fit. The lack of flexibility means I need to closely monitor invoicing to ensure there are no surprises during payments.